| In 2002, there wasn't much interest for
| |
| | replacing them instead with an innovative
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| Kindness in business, and some business
| |
| | model call "Gross National Happiness"
|
| people would question, "What does
| |
| | While GNH isn't something that can be
|
| kindness have to do with business,
| |
| | charted or ranked, Bhutan's concept
|
| anyway?" Is this a for real question or
| |
| | embraces everything from protecting
|
| just to prove a point? Or perhaps they
| |
| | natural resources to promoting a strong
|
| couldn't figure out what being kind
| |
| | national culture and ensuring democratic
|
| really had to do with business. Or
| |
| | governance - goals that help create a
|
| perhaps the word was a jargon word, an
| |
| | foundation of happiness for
|
| unfamiliar language.If you look at the
| |
| | citizens.Bhutan is a very rare example,
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| Customer Service or the People
| |
| | probably the only example in the world, a
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| Departments of companies, one would think
| |
| | country that has built happiness into the
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| that using kind words, sympathetic
| |
| | center of its development strategy "says
|
| listening, compassion, showing regard,
| |
| | Ron Coleman, Director of GPI Atlantic, a
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| being respectful, controlling one's
| |
| | Canadian nonprofit research organization
|
| temper, not yelling at the customer or
| |
| | that studies the quality of life. They
|
| employee would figure into the equation
| |
| | are sacrificing short-term income for
|
| of kindness.Now, if you were to search
| |
| | long-term social health."The World Value
|
| the Internet now for Kindness, you would
| |
| | Survey, a group of international social
|
| find 50+pages on this one word. At the
| |
| | scientists, released a report last year
|
| very beginning you would find the people
| |
| | that ranked happiness by country. The
|
| who brought this 'idea' of kindness on to
| |
| | study, which analyzes the impact of
|
| the market, and saying that we can
| |
| | values and beliefs on political and
|
| actually profit from having or using
| |
| | social life. The African country of
|
| kindness in our businesses. WOW!Fact
| |
| | Nigeria is the happiest in the world, the
|
| one:Olivia McIvor a HR Professional
| |
| | U.S. came in at 16. (Where does that
|
| joined Canada Trust, where she went to
| |
| | leave the rest of us?)The Master Plan was
|
| work by putting the 'human' back into
| |
| | formalized in 1998, the pillars was
|
| human resources. As the bank was dealing
| |
| | sustainable economic development,
|
| with large volumes of robberies and
| |
| | conservation of the environment, the
|
| critical accidents each year she saw that
| |
| | promotion of national culture and good
|
| it was imperative that the HR team was
| |
| | governance, create conditions for
|
| well trained. A comprehensive
| |
| | happiness with reasonable success.Since
|
| anti-violence campaign not only met, but
| |
| | 1985, life expectancy has improved from
|
| also far exceeded the WCB
| |
| | 48 years to 66 years. Infant mortality
|
| requirements.The Canada Trust Example
| |
| | dropped from 142 deaths per thousand to
|
| 1999In October Canada Trust CT celebrated
| |
| | 61. The literacy rate has climbed from
|
| their first Kindness to Kolleague Week.
| |
| | 23% to 54% of the population, the
|
| Her first step was to become very clear
| |
| | countries 1st University was inaugurated
|
| about her values and the outcome and
| |
| | in 2003. Health facilities rose from 65
|
| where she wanted to see the organization
| |
| | in 1985 to 155 today.GDP rose about 45%,
|
| in 2-5 years. Her vision was to see an
| |
| | moving from $445 million in 1999 to $645
|
| organization where heart and soul is
| |
| | million in 2003.Bhutan is no utopia, they
|
| infused throughout the organization.
| |
| | experience traffic jams at rush hours,
|
| There is a sense that our corporate soul
| |
| | strains from rapid growth they have
|
| has been awakened.Her challenges were to
| |
| | acquired a huge population boom since the
|
| overcome, like using the word Kindness in
| |
| | 1960's because of the increased health
|
| the business environment. Kindness takes
| |
| | care. Bhutan is one of the best places
|
| respect and integrity to the next level-
| |
| | to raise a child, free medical care and
|
| into action. It is a paradigm
| |
| | education.Kindness does create
|
| shift.Olivia approached her PR Manager,
| |
| | Happiness...Fact SevenSears Roebuck
|
| the Sr. Regional VP and our Retail
| |
| | proved that they earned $200 million
|
| Marketing Manager; they were all
| |
| | extra in 1997 as a result of improving
|
| responsive and positive. In light with
| |
| | employee satisfaction by 4%. They paved
|
| the merger with TD - Toronto Dominion
| |
| | the way for us to capture the true costs
|
| they needed to pull everyone together as
| |
| | of poor well-being.Fact EightCompassion
|
| a team. Kindness is a very tangible and
| |
| | seen Creating Loyalty
|
| actionable way to bring people together.
| |
| | Virginia Galt reports - Unkind and
|
| She also wrote to every Branch Manager
| |
| | heartless bosses prompt employee
|
| and received a 99% buy-in from them. We
| |
| | departuresProfessors Frost and Dutton
|
| found ways to link kindness with existing
| |
| | advise managers that actions speak louder
|
| initiatives, like the Black Diamond
| |
| | than words, even if the gesture is a
|
| Award, Healthy Living Programs and Gallup
| |
| | simple as cooking a pot roast for a
|
| Opinion Survey and our Community service
| |
| | terminally ill employee and his family.
|
| initiatives. The support of the senior
| |
| | That's what a Sr. VP of Cisco Systems
|
| managers helped Professionalize the
| |
| | Inc., of San Jose, California
|
| program and the managers helped executed
| |
| | did.Benjamin Group a Silicon Valley based
|
| the initiatives.(The Black Diamond Award
| |
| | PR firm, demonstrates its value by taking
|
| was just for upper management, this time
| |
| | a stand on how employee are treated not
|
| it was open to all employees.)Olivia
| |
| | only by their colleagues and mangers by
|
| commenced immediately to work on rolling
| |
| | also by their customers, suppliers and
|
| it out with 72 branches and approximately
| |
| | other business partners. The company
|
| 20,000 employees. Her handbook is the
| |
| | refuses to do business with clients who
|
| result of the successes and learning that
| |
| | are abusive to their employees and a few
|
| resulted over five months that it took to
| |
| | years ago dropped a million-dollar
|
| implement the program.The Kindness to
| |
| | account at the time it was worth 20% of
|
| Kolleagues concept was a comprehensive
| |
| | their annual business."Employees were
|
| retention tool that effectively
| |
| | startled that the firm would go so far as
|
| communicated and was reinforced with
| |
| | that, however they were energized, too.
|
| employees, that CT was a great place to
| |
| | Inspired by the PR company care abut
|
| work.In 2001, TD Trust received the
| |
| | their will being, they worked extra hard
|
| Marketer of the year award, I just wonder
| |
| | to bring in new clients."Fact
|
| if the Kindness program helped them to
| |
| | Nine"Business will stay and continue to
|
| win the award? No, doubt in my mind.Do
| |
| | stay where it is appreciated and valued."
|
| you think they profited from
| |
| | Unknown"One kind act by one kind person
|
| Kindness?Fact Two:Are you Profiting from
| |
| | is the kind of action that shows kindred
|
| Rudeness and Bad Manners?"Rudeness is
| |
| | spirits how kindness can rekindle our
|
| increasingly common in our workplace and
| |
| | oneness."By Brock Tully"Kindness is the
|
| it's taking a toll on employee happiness,
| |
| | glue that sticks us together...Use it
|
| customer satisfaction and even the bottom
| |
| | generously."By Mari-lyn Hudson"It's a
|
| line.. We have come more competent in
| |
| | damn shame that companies don't recognize
|
| dealing with software and we have lost
| |
| | the simplicity of the kindness can do. We
|
| ground in dealing with human-ware. It's
| |
| | would rather have packaged under another
|
| about treating co-workers, subordinates
| |
| | name to be difficult and expensive.
|
| and customers with respect and
| |
| | By Chris Sheback of ORMED, Edmonton."The
|
| consideration"
| |
| | vital importance of Kindness that in the
|
| Says: Giovinella Gonthier co-author of
| |
| | midst of global crisis kindness is too
|
| Rude Awakenings: overcoming the Civility
| |
| | easily dismissed as a soft issue or a
|
| Crisis in the Workplace.Fact ThreeCanada
| |
| | luxury to be addressed after the urgent
|
| ranks 4th out of 32 countries world-wide
| |
| | problems are solved. Kindness is the
|
| for workplace violence. Stress is the
| |
| | greatest need in all our global
|
| biggest cause. Says: International Labour
| |
| | concerns."
|
| Organization -A study was completed in
| |
| | By Bo Lozoff the Human Kindness
|
| 1998. The study was done again in 1990
| |
| | FoundationFact TenSites speak for
|
| the same results showed up.Fact FourDid
| |
| | themselves:
|
| you know that.."Organizations in which
| |
| |
|
| employees perceive higher levels of
| |
| |
|
| virtuousness have a significantly higher
| |
| |
|
| profit margins? Not only revenue and
| |
| |
|
| profits are up, but employees are more
| |
| |
|
| productive, morale is higher, employee
| |
| |
|
| turnover is lower and customers are more
| |
| |
|
| loyal. Companies can now cash in on
| |
| |
|
| Kindness, up to a 15% return. It's
| |
| |
|
| amazing companies that invest in human
| |
| |
|
| capital are creating economic capital."A
| |
| | of Kindness- It all began in the
|
| Study was done by a UM researcher,
| |
| | Egyptian times...- In the early 80's by
|
| estimates a 15% increased value in
| |
| | Anne Herbert who coined the phrase
|
| companies with 'virtuousness.'
| |
| | "Practice Random Kindness and Senseless
|
| Written by Richard Morin of the
| |
| | Acts of Beauty" she got tired of hearing
|
| Washington Post - October 2003Cameron
| |
| | about violence in the news.- In 1993,
|
| and his research colleagues, David Bright
| |
| | Conair Press published a book "Random
|
| of Case Western Reserve University and
| |
| | Acts of Kindness" they asked for people
|
| Arran Caza of the University of Michigan,
| |
| | to join the Kindness Revolution within
|
| first did case studies of companies with
| |
| | six months they received 13,000 letters
|
| national reputations for being kinder and
| |
| | from people that wanted to join.- Since
|
| gentler, including Griffin Hospital in
| |
| | then the Kindness movement has grown to
|
| Derby, Conn. And CH2M Hill a Denver-based
| |
| | over 500 communities in the USA and
|
| engineering and construction firm
| |
| | Canada. In 1997, the World Kindness
|
| currently rated by Fortune magazine as
| |
| | Movement was formed thus November 13, was
|
| one of the top 100 companies to work for.
| |
| | declared as World Kindness Day.- In 1996,
|
| They made it tough, as they sought out
| |
| | a Kindness Committee was formed by Debbie
|
| organizations that had experienced
| |
| | Riopel and Colleen Ring (two sisters)
|
| downsizing in the past 5 years.Read
| |
| | because of an act of violence. A blotched
|
| more....Fact FiveSoul Graffiti Encourages
| |
| | robbery turned into murder. Mayor Bill
|
| Performing Kindness
| |
| | Smith proclaimed the second week in
|
| Laura Lacy a staff writer for The Daily
| |
| | February as RAK week in Edmonton.- North
|
| Beacon OnlineIn March 2003, founder and
| |
| | America celebrates Kindness Week from
|
| CEO Joe Powers turned promoting kindness
| |
| | November 9 - 14th, World Kindness Day is
|
| into a career.
| |
| | November 13, which is proclaimed by the
|
| "Kindness is something everyone, even
| |
| | World Kindness Foundation, in
|
| the meanest people you know, deserve,
| |
| | Singapore.- The movie "Pay it Forward"
|
| "Ashley Overton, a sophomore in cinema
| |
| | was made.- In 2001, Edmonton's first
|
| studies, said"Soul Graffiti is "the
| |
| | Kindness Conference and the Kindness
|
| conscious act of performing kindness to
| |
| | Awards were formed. Actually, the first
|
| another soul, resulting in leaving an
| |
| | for Canada. They received nominations
|
| everlasting imprint on another's life."
| |
| | from all across Canada for the awards.
|
| Their website has received as many as
| |
| | Ten Awards were given out to
|
| 55,000 hits in one day and has seen
| |
| | nominees.Written and researched by
|
| visitor from nearly 35 countries.Fact
| |
| | Mari-Lyn Hudson Managing Director of Was
|
| SixA Wealth of Happiness
| |
| | reasearched and written by Mari-Lyn
|
| By Karen Mazurkewich a staff reporter of
| |
| | Hudson of Heart@Work We would like to
|
| the Wall Street Journal Oct. 8, 2004This
| |
| | hear about your stories and facts about
|
| story takes place in Thimphu, Bhutan
| |
| | Kindness in your life. Please email us
|
| where the government threw out the usual
| |
| | at: Or contact us: Toll Free
|
| indicators of measuring progress,
| |
| | 1-866-667-0166. Thank you.
|
